Website Privacy Policy

Overview

This Privacy Policy applies to all personal information collected by Empowering Excellence (we, us or our) via the website located at https://empoweringexcellence.com.au (Website).

What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information that we collect and hold about you may include your name, email address, and phone number.

Types of information

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable — whether the information or opinion is true or not, and whether it is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "Personal Information" and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose; and
• with your consent or where required or authorised by law.

How we collect your Personal Information

• We may collect Personal Information from you whenever you input such information into the Website or provide it to us in any other way.
• We may also collect cookies from your computer, which enable us to tell when you use the Website and help customise your experience. As a general rule, it is not possible to identify you personally from our use of cookies.
• We use different types of cookies, including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies.
• We generally don't collect Sensitive Information, but when we do, we will comply with the above.
• Where reasonable and practicable, we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in which case we will take steps to make you aware.

Purpose of collection

• We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
• We customarily only disclose Personal Information to our service providers who assist us in operating the Website.
• By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you and it is material of a type which you would reasonably expect to receive from us. Our direct marketing material will include a simple means by which you can request not to receive further communications, such as an unsubscribe link.

Security, Access and Correction

• We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information, we will take reasonable steps to destroy or de-identify it. Most Personal Information stored in our client files will be kept for a minimum of 7 years to fulfil our record keeping obligations.
• We implement industry-standard security measures including encryption, access controls, and secure data centres to protect your Personal Information.
• The Australian Privacy Principles permit you to obtain access to the Personal Information we hold about you (Australian Privacy Principle 12) and allow you to correct inaccurate Personal Information (Australian Privacy Principle 13).
• Where you would like to obtain such access, please contact us in writing using the contact details below.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us using the details below. All complaints will be considered by Katarina Chmolova. We may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

We will acknowledge receipt of your complaint within 5 business days and aim to resolve all privacy complaints within 30 business days. If additional time is required, we will notify you in writing.

How to contact us about privacy